This training covers Code of Ethics and Standard Code of Conduct policies of both Connections and the State. Detailed scenarios are given, along with options on how to handle different situations, highlighting various sections of the policies that will ultimately allow the case manager to perform their duties ethically and within expected standards of good conduct.
This first part of this training is a short presentation by Nicole Hearns of Caregiver Homes on the CIH Waiver service Structured Family Caregiving. The remainder of the training gives a thorough overview of the BDDS Portal Document Library including how to upload documents, common categories of documents, and what documents should be present for an Individual. It goes into specifics on each required document, including a description of the document, as well as how to fill it out signature pages. Required timelines are also discussed.
This training will discuss integrated supports for Individuals, specifically with regard to eligibility-specific supports. It will touch on disability-based supports and will go into detail on income-based supports. Numerous resources and links will be provided throughout the training.
For additional resources, please see the numerous links contained within the PowerPoint slides.
This training will discuss meeting facilitation, specifically with regard to utilizing various LifeCourse tools during meetings. A mock intake and annual meeting will be presented and person-centered planning will be utilized.
This training will provide case managers with an understanding of the purpose and use of the Monitoring Checklist in the BDDS Portal. It will include checklist basics, specific examples, timelines, CAPs, and will encompass all of the Monitoring Checklist screens and questions, as well as specific guidance on answering the questions.
This training will give an overview of professional communication, including Connections expectations and policies. It will discuss building rapport with individuals and teams, active listening, verbal communication, non-verbal communication, written communication, and virtual communication.
This training discusses the Request for Approval (RFA) process for Environmental/Home Modifications, Specialized Medical Equipment and Supplies, and Vehicle Modifications. Definitions and requirements for each service are discussed, as well as step-by-step instructions on how to complete an RFA in INsite. In addition, a comprehensive list of covered items is included.
The first half of this training is a presentation by Angie Northrop of National Seating and Mobility. She highlighted all of the items that NSM offers, how to request an item be covered by Medicaid, what her role is in the process, as well as how to get specialized medical equipment and supplies covered by Waiver when Medicaid denies coverage. The second half of this training is a presentation covering case notes in the BDDS Portal and Connections' case note expectations, along with examples.
This training gives a “year in review” of 2020 training tips. It also provides a review of person-centered planning and how that translates to completing a Life Domain on the PCISP. An overview of the Connections Employee Incentive Program is discussed as well as changes/reminders for 2021.