This training will discuss meeting facilitation, specifically with regard to utilizing various LifeCourse tools during meetings. A mock intake and annual meeting will be presented and person-centered planning will be utilized.
This training will give an overview of professional communication, including Connections expectations and policies. It will discuss building rapport with individuals and teams, active listening, verbal communication, non-verbal communication, written communication, and virtual communication.
The first half of this training is a presentation by Angie Northrop of National Seating and Mobility. She highlighted all of the items that NSM offers, how to request an item be covered by Medicaid, what her role is in the process, as well as how to get specialized medical equipment and supplies covered by Waiver when Medicaid denies coverage. The second half of this training is a presentation covering case notes in the BDDS Portal and Connections' case note expectations, along with examples.
This training will provide case managers with an understanding of the purpose and use of the Monitoring Checklist in the BDDS Portal. It will include checklist basics, specific examples, timelines, CAPs, and will encompass all of the Monitoring Checklist screens and questions, as well as specific guidance on answering the questions.